By redesigning processes and centralizing customer interaction around the mobile experience, brands can create meaningful ...

ShipStation reports that e-commerce success hinges on authentic customer relationships over traditional loyalty programs, ...

When shoppers spend more cautiously, flexible payment options offer a critical edge at checkout. However, the benefits of a modern payments infrastructure extend far beyond one season, allowing you to ...

A decade ago, keeping customers meant locking them in. In 2025, it means giving them every reason to want to stay.

Why speed and a clear 'make-it-right' promise are the most critical drivers of customer retention. Implement a retailer-owned ...

Cox study shows U.S. dealerships are losing service customers to independents despite rising repair demand and older cars on ...

Australian and New Zealand loyalty customers in 2025 are excited about AI, data-driven efficiencies and real-time customer ...

Since the advent of digital transformation, consumers have a myriad of virtual shopping options. As a result, they will be unlikely to have any interest in staying on sites when their online ...

But the good news is that these increases are often negotiable, as long as you talk to the right person. Take it from a ...

Like a fine wine, building a customer-centric culture takes time to cultivate. The last few years have been hard on many businesses. Their retention numbers drop and customer loyalty wane. There were ...

Under the agreement, members of Albertsons’ free for U program will receive a three-month extended trial of Uber One, while ...

As Weinig prepares to celebrate its 50 years of innovation, the company says it is turning the spotlight on the "people who ...