Amazon is turning its sprawling cloud, retail, and logistics empire into a test bed for a new generation of AI agents that do ...

Many companies are moving beyond rigid, scripted chatbots toward more natural customer interactions. A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into ...

Kevin Wu is the CEO of Leaping AI. Leaping AI automates call centers with voice AI agents for customer service and lead qualification. In recent years, AI has been the focus of the call center ...

Airline deploys AI travel agent and it hasn't been a disaster Non-human travel agents are here. Virgin Atlantic earlier this ...

Two transformative forces are colliding in finance: decentralized systems and autonomous, AI-powered software. Can autonomous agents be both trustworthy and transparent?

You call customer service to help solve an issue. Then an annoying AI bot wastes your time and leads you in circles. Next ...

As the announcement explains, merchants must now decipher whether a bot is trying to place a transaction that actually belongs to a human. This is especially important as Akamai's 2025 Digital Fraud ...

Recently, I got started on a website I told a friend I’d help him build. I’ve been building websites for over 30 years now, but for this one, I decided to use a platform that was new to me. Knowing ...