The Consumer Financial Protection Bureau is facing a backlash over its recent overhaul of its consumer complaint portal, with experts warning that the agency is adding "friction" to the complaint ...

On August 14, the Consumer Financial Protection Bureau (CFPB or Bureau) announced that it is ceasing the discretionary publication of unverified consumer complaint narratives and related data ...

Changes at the CFPB have caused a backlog of consumer complaints, the CFPB’s Office of Inspector (OIG) said, in a report.

If you were alarmed by the reputational headaches and compliance challenges inherent in the Consumer Financial Protection Bureau’s complaint database, there is now even more to worry about. This week, ...

The American Financial Services Association likes the path the Consumer Financial Protection Bureau is currently taking and hopes the regulator stays on it. AFSA recapped on Wednesday that the ...

American Financial Services Association general counsel Philip Bohi sent a letter this week to Consumer Financial Protection Bureau acting director Russell Vought, addressing an information request ...

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The Consumer Financial Protection Bureau (CFPB) said Wednesday (June 24) that it has made several changes to improve its consumer complaint process, which has been made less effective by a growing ...

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A consumer advocacy group said that potential changes to the Consumer Financial Protection Bureau’s complaint system could make it harder for people to file complaints about credit reporting companies ...