Active listening training empowers call center agents to boost FCR and CSAT, reduce repeat calls, and deliver empathetic, ...

Heather Younger, a workplace culture expert, two-time TEDx keynote speaker, and author, says that many companies suffer from a lack of active listening, the one element that has the power to ...

- New Conversational Agents Listen to Feedback in Real-Time and Solicit 2.4x More Actionable Responses on Average SALT LAKE CITY--(BUSINESS WIRE)--InMoment®, the leading provider of Experience ...

You’re talking to a friend in a coffee shop … and responding to several missed text messages. You’re on the phone with your aunt … and purging your inbox. Sound familiar? It’s easy to see why ...

Whether we're sitting in a meeting, hearing our partner tell us about their day, or catching up on our favorite podcast, we may think of listening as a passive activity. In these scenarios, the person ...

If you say you’re listening but you really aren’t, here are the three components of how to listen and mean it. The Fast Company Executive Board is a private, fee-based network of influential leaders, ...

People are routinely advised to be their authentic selves and show their vulnerability. They are told they are in a safe space and there will not be retribution for speaking up. When they finally get ...

We all know that old adage, "The customer is always right." I don't think it means the customer knows everything or knows better than you do when it comes to the best solution for their problem.

Communication specialists, marriage counselors, and other experts always tell us to “engage in active listening” to better connect with our spouses, children, bosses, and just about anyone else. What ...

Raise your hand if you’ve ever zoned out as your friend gave you the play-by-play of their latest dating endeavor, or while your partner told you about their day. It’s awkward, but understandable.