After criticism on social media, Airbnb ended up giving Mostarac a full refund, and told NewsNation in a statement that its “major disruptive event policy is currently in effect for impacted areas of southern California.” That means guests with an eligible booking can cancel for a refund.

Airbnb has declined customers asking for refunds after cancelling trips due to the forest fires across the Pacific Palisades.

An enraged traveler claims Airbnb is refusing to refund and rebook her after she attempted to cancel a vacation rental near the danger zone of the Los Angeles wildfires. The rental firm has addressed the ordeal in a comment to the Post.

Airbnb policies, generally speaking, do not favor guests. When it comes to canceling a reservation past a certain date, there are few accepted reasons that ultimately result in a full refund. In fact,

Image via Shutterstock A furious tourist is angry at Airbnb after the rental service refused to give her a refund for her reservation. She was supposed to stay in Los Angeles, which is in the middle of a massive wildfire.