Verizon’s outlook for the remainder of the year is shaped by its focus on customer retention, expanding converged offerings, and managing cost pressures from industry and macroeconomic factors.

Some Verizon customers are receiving an unexpected $10 monthly discount per line after contacting customer support. Several Reddit users confirmed they were offered the loyalty/retention deal ...

Verizon offers three-year price lock and free phone for new and existing myPlan customers, boosting value amid competitive market. Verizon's new plan includes free satellite text messaging, but ...

Verizon Business Group also moved away from propensity-based ... the business introduced quarterly upskilling and targeted incentives to create a team “devoted” to customer retention. Adaptive ...

And the CFO told the conference Verizon would “continue to be disciplined in our approach to retention”, despite the shift in consumer habits. When pressed on whether they were experiencing a ...

Verizon’s strategy aims to strengthen customer relationships, boost retention, and drive revenue growth while setting a new industry standard for affordability and predictability in telecom ...

Verizon CEO Hans Vestberg (pictured) reportedly predicted generative AI (genAI) will help the operator retain 100,000 subscribers this year by proactively identifying why they were calling customer ...

Storch, who has been a Verizon customer for more than 40 years, cited a 2024 interview given by Brian Higgins, Verizon’s Chief Customer Experience Officer. He said “...it’s about the ...