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JetBlue, Southwest top the JD Power charts for airline customer satisfaction in 2025
The J.D. Power 2025 airline rankings show that JetBlue, Southwest and Delta are among travelers' favorites. But the survey ...
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Which US airlines fared worst in J.D. Power’s customer satisfaction survey?
The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — ...
New study shows airline customer satisfaction is up, even with higher fees
New rankings show that airline passenger satisfaction is up slightly, even with higher fees for everything from baggage to ...
The U.S. Airlines Delivering the Best—and Worst—Customer Experiences in 2025
Between rising fuel costs, labor shortages, technological disruptions, and softer demand, the airline industry is facing a ...
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Which US airlines fared worst in J.D. Power’s customer satisfaction survey?
Airline satisfaction ratings among first/business class passengers This year, JetBlue Airways overtook Delta Air Lines in the first/business class category, taking the top spot in customer ...