British Airways has promised to improve its customer service and reduce call waiting times after coming through its “worst crisis in our 102-year history.” Sean Doyle, the airline’s CEO, made the ...

In this last part I pull all the previous threads together and suggest some ways BA can resolve its service issues. Written by Dennis Howlett, Contributor March 31, 2012 at 10:21 p.m. PT ...

HUNDREDS of customers are experiencing problems with the British Airways website. Customers facing issues with the British Airways website rushed to Downdetector on January 21, 2024 to report the ...

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There were still more than 300 user reported problems with both services as of 5.25pm. A spokesperson for British Airways said: "Our website is working as normal, following a minor service disruption.

British Airways customer failures part 1: broken processes Written by Dennis Howlett, Contributor March 31, 2012 at 3:26 p.m. PT This is part one of a three parter.

British Airways, the UK’s flag carrier airline, scored 62 per cent with just two stars out of five across several categories, including value for money, seat comfort and cabin environment.

Some British Airways flights were delayed by a technical issue on Thursday, the airline said, in the latest setback for the British flag-carrier. "Our teams are working hard to resolve a technical ...

Some British Airways flights were delayed by a technical issue on Thursday, the airline said, in the latest setback for the British flag-carrier. LONDON, Nov 21 (Reuters) - Some British Airways ...